"> Solent Fort General Data Protection Regulation (GDPR) policy

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) takes effect from the 25th May 2018. The GDPR is a standardised user data protection framework which operates across Europe and imposes obligations on organisations, like the Solent Forts, that handle the personal data of people in the European Economic Area.

This page briefly explains what the Solent Forts is doing to work towards GDPR compliance.

First, we are improving our transparency by updating our Privacy Policy to identify the information that we collect about our users, how we use that information and keep it safe. If you continue to use the Solent Forts after we introduce these updates, it means you agree to this new policy.

Second, we recognise that it’s important for you to control your information so we are investing in features that will help you to easily manage and access some of your information within Solent Forts. We will provide more information on these features as they become available.

Third, since we use some third-party suppliers (e.g. Booking.com) to make the Solent Forts available, we are reviewing and negotiating these contracts with a view to ensuring that they comply with applicable laws, including GDPR. Where amendments to these agreements are required we are entering into Data Processing Agreements with our suppliers.

Fourth, we recognise that protection of your data involves us so we are improving our internal controls around employee access to data and data security incidents.

None of these steps are likely to impact the way you use the Solent Forts. For support on anything related to GDPR, including how to access, inspect, update and remove your personal information with respect to Clarenco LLP, please email us at martin@clarenco.com

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We are a child FREE venue

Update March 2021

Dear Customer

As you will be aware the government have released its road map laying out its plan to gradually reopen shops/businesses/venues in the coming months. Whilst this is an encouraging step for most it does not change our position and we will remain closed until it is guaranteed that there will be no risk of further forced closures or imposed restrictions/rules.

As this situation is unprecedented, we are unsure when it will be safe to reopen and we will continue to defer a reopening until restrictions are relaxed and it is safe for both guests and staff.

You will appreciate the nature of the current situation and the volume of customer enquiries we are receiving at this time. We as we are a very small team and will process all enquiries as soon as possible. Please channel all enquiries through our hello@solentforts.com email address.

Please be advised

We will NOT be taking any new bookings or sell any more vouchers during the current Coronavirus crisis.

Guests with existing bookings are advised that their deposit will be held pending a rebooking when the forts reopen – we are unable to advise of a rebook date at this time.

Thank you for your patience and understanding.

The Solent Forts Team

*You may have seen that the Solent Forts are currently being marketed for sale. Hotels change hands regularly and existing bookings and deposits are transferred over to any new ownership. In the rare event this does not happen you will receive a full refund automatically at the time of sale. Please be assured your deposits and bookings are safe.